The EpicWallArt.com 100% Guarantee & FAQ


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Buying Art Should Be Fun, Not Stressful!
 
"As an artist, the act of Creation and Inspiration are the two driving forces that fuel my passion.
Stress and Worry are the two killers of this, and as such, I won't stand for either.

If you're not thrilled with your new artwork purchase for any reason, just let me know,
and I'll make sure I do whatever I need to do to make sure you're 100% happy.
"

-David Huting

Owner, Founder, & Photographer

www.EpicWallArt.com
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ABOUT THE EPICWALLART.COM 100% SATISFACTION GUARANTEE


100% Satisfaction Guarantee - Details

My 100% satisfaction covers not only your physical artwork, but your entire buying process.

If for any reason you're not 100% happy with your purchase, I'll make sure I do everything I need to do to make it right.
This includes but is not limited to sending a replacement piece, offering a credit for a different piece,
or offering a full refund if you still aren't happy.


Lifetime Quality Guarantee

Every canvas I create is treated with an ultra-protective UV-matte laminate.
This means your print is guaranteed will never crack, flake, fade or bubble. Guaranteed for life.




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FREQUENTLY ASKED QUESTIONS: ABOUT THE GUARANTEE
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My piece has been damaged upon arrival. What do I do?

While we make every effort to ensure your canvas arrives in perfect condition, due to the extremely delicate nature of the artwork, sometimes during the shipping process they can be damaged.  If your print arrives with a flaw,  simply take a picture of the flaw(s)
and email them to me. I will ship out a reprint ASAP. You don't need to worry about sending back your damaged piece.
(In some cases I may require a swatch cut from the center of the canvas be mailed to prove the original has been destroyed)

 

 

I received my piece but the color does not look anything like it did online. What do I do?

If you're not happy with the color because it doesn't look like it did online, simply
email me an image of the piece along with your feedback, and I'll organize a reprint ASAP.

(The guarantee does not cover if a piece doesn't match a wall you were hoping it would. 
In order to prevent this,simply email me a picture of the empty room/wall you plan to hang the
artwork prior to placing your order and I can provide a free conceptualization.)



How do I know my new artwork is going to last?

Every piece purchased from EpicWallArt.com is guaranteed for life against any quality defects
not caused by external issues, like dropping the piece, or leaving it out in the sun or in a very humid area.
(Be sure and read the below Care and Use section to ensure you take proper care of your new artwork.)
If you notice your piece has begun to fade, crack, warp, or bubble, take a picture of it and send it to me.
I'll organize a brand new replacement right away.


Care and Use


Can I hang my artwork outside?

Although my pieces have a special UV limiting lamination on them, no artwork should ever be hung in direct sunlight
for prolonged periods of time.  Additionally, while I use a water-resistant coating, it is not 100% waterproof.

 


Can I hang my artwork in a bathroom or humid area?

Because canvas is a natural product that will shrink and swell due to significant changes in temperature or humidity,
it should probably not be hung in a bathroom or directly over a heat source.


Are there any special mounting instructions I should follow when hanging my piece?

All framed prints come ready-to-hang out of the box with gallery-strength piano wire. All you need is a hook/nail in the wall.


How do I clean/maintain my canvas?

The best way to clean the canvas is with a soft duster. You can also use a damp cloth on the face of the canvas.


Still Have Questions?

Use the below form to contact David Huting:

We will make every effort to respond to your question within a few hours.


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Trust in receiving a quality buying experience.

  Visit my Customer Reviews page for feedback from satisfied customers.

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