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Frequently Asked Questions About Epic Wall Art

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What is a Canvas Print?
A canvas print is a digital image that has been carefully color corrected and printed on fine art canvas paper, similar to what is used on paintings. The result is stunning: a hybrid mix between a digital image and a vibrant painting.


What is a Gallery Wrap?
A gallery wrap is a canvas print that has been professionally UV coated and then hand-stretched around a custom made internal wooden frame. This delicate frameless process creates what is known as a Fine Art Gallery Wrapped Canvas Print.

 



Why Are Gallery Wrapped Canvas Prints Superior to Regular Prints?
Gallery wrapped canvas prints are superior to a framed picture for several reasons; with a canvas, there is never any glare - the more light that hits them, the brighter they appear. Further, they are much lighter in weight compared to a heavy glass-framed print, which can be a major issue when attempting to ship and hang extremely large (epic) sized pieces. Further, the 1.5" sides of the piece can be custom tailored to best suit your specific piece and decor theme (see below for additional frame options).


What Sort of Frame / Mount Options Are There?


Gallery Wrap Mount
The image "wraps" around the edges of the picture, giving it the effect of protruding out from the wall. Gives the image a "3D" effect. The sides are 1.5 inches thick.

Color Wrap Mount
The image only covers the front of the piece; the 1.5" thick sides of the piece are available in either white or black.

Framed Gallery Wrap ("Floating Frame")
First, your piece is stretched just as a normal gallery wrap. Then, we inset it into a custom-sized, beautiful black or walnut wooden frame. Because there is no glass, and because of the way the piece inserts into the frame, it gives it a very unique "floating" effect!

No Mount (Just the Rolled Canvas - no Frame)
Ideal for international orders, rolled canvases allow the UV coated fine art canvas print to be carefully rolled up and shipped for a fraction of the cost of a gallery wrapped canvas.
*Note this option is not recommended unless overseas shipping is too expensive to ship the piece stretched.  The piece is not ready to hang.


How do I hang my Epic Wall Art Piece?
Prints Larger Than 60"
Every piece over 60"(and some smaller) now come with a new Wireless Hanging system, free of charge.
See the below video for instructions on how it works:


Prints Smaller Than 60"
Depending on the size of your piece, you'll either receive the same wireless hanging system, a beehive hanger,sawtooth hanger, or simple D hooks to which all you need to do is hang them on a nail (not included.)

Do You Have A Guarantee?  If So, What Is it?
Take comfort and confidence in knowing that every canvas sold on EpicWallArt.com is backed by an unrivaled 100% satisfaction guarantee.  This guarantees not only that your piece will arrive in flawless condition, but that you will be satisfied by the color and overall quality of the artwork, or your money back.  This guarantee extends for a full year from your purchase date - in case you don't catch a flaw or defect right away.

What if I Don't like my Artwork or if There is a Defect?
Relax - your purchase is guaranteed 100%. If you're not happy with your print for any reason, Dave will send you a replacement canvas for no additional cost. (you may be required to send a swatch of the defective canvas to prove it has been destroyed.) If you're still not satisfied with your purchase, he'll eat the entire cost of the order and refund your full purchase price. *NOTE* this does not cover refunds because the piece doesn't "fit" with your decor. Always request a free 3D conceptualization prior to buying to ensure fit with your design theme.

Do You Have Any Customer Reviews or Testimonials?
Yes - in fact to date there has not been a single customer that hasn't been thrilled with their overall art buying experience!  Click on the reviews tab (left side of any page) or visit the Customer Reviews page for more reviews and pictures from past and current Epic Wall Art customers!


Are These Custom Made?  How Long Will it take for My New Piece to Arrive?
Yes - each piece is custom made to order!  Once printed, each piece is then professionally coated and hung to dry; finally, after drying for a minimum of two days, the piece can be stretched and hung by our expert printing team and then carefully packaged for shipment.  As such, all orders usually take about 9-11 business days to arrive; in extreme cases and during major holidays, it can be up to three weeks. (You will receive email notifications with your Fedex Tracking # as soon as your canvas ships.)  Rush shipping is available at an additional $50 and will guarantee your canvas within one week. To request rush shipping, simply select it during shipping options at checkout.


What are your International Shipping Options?
Canada residents pay just $30 flat-rate shipping; Australia is $25 for orders under $250.  For buyers outside of these countries, options are still available: you can purchase a rolled canvas and then have it stretched and mounted by a local frame shop, OR for $199 you can purchase the digital image file and print it however you'd like!  

Who Took These Pictures? How much Resolution is in Each Image?
Almost every photographic image you'll find here on EpicWallArt.com was shot by David Huting, unless otherwise stated. Each image is also carefully edited at full resolution prior to print by Dave, ensuring a final image that is bursting with color and detail. The resolution of each piece is amazing, containing immaculate details many of which are only evident when viewed in large print. At the same time, the canvas medium offers a "painting" effect, creating a hybrid between a digital picture and a piece of stunning painted artwork that is best described by the word EPIC.

Can You Please Explain What "Exclusive" Means?
Exclusive means that every piece here on EpicWallArt.com is available nowhere else, for any price.


My piece has been damaged upon arrival. What do I do?

While we make every effort to ensure your canvas arrives in perfect condition, due to the extremely delicate nature of the artwork, sometimes during the shipping process they can be damaged. If your print arrives with a flaw, simply take a picture of the flaw(s) and email them to me. I will ship out a reprint ASAP. You don't need to worry about sending back your damaged piece. (In some cases I may require a swatch cut from the center of the canvas be mailed to prove the original has been destroyed).


I Received my Piece but the Color Does Not Look Like It Did Online. What do I do?

If you're not happy with the color because it doesn't look like it did online, simply email me an image of the piece along with your feedback, and I'll organize a reprint ASAP. (The guarantee does not cover if a piece doesn't match a wall you were hoping it would. In order to prevent this,simply email me a picture of the empty room/wall you plan to hang the artwork prior to placing your order and I can provide a free conceptualization.)


STILL HAVE QUESTIONS?

 

Simply join the Live Chat tab, bottom right of any page - OR send an email to support@epicwallart.com.

 


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